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Privacy Policy
This Privacy Policy explains how Legit99 Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains how players can request access to, correction or deletion of their data, and how they can withdraw consent to marketing communications. We aim to handle personal information responsibly, transparently and in a way that supports a safe and reliable online gaming experience for players in Australia.
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Information we collect
Legit99 Casino may collect information that is needed to provide and manage casino services. Some information is supplied directly by a player, while other information is created when an account is used or collected automatically from the device and browser used to access the website. The information collected will depend on the services used, the player’s account activity and the checks that may be required before or during play.
Review contents
Account and contact details
This may include a player’s name, date of birth, residential details, username, login information and contact details. It can also include preferences, account settings, records of communications with support and information provided when a player registers, updates an account or asks for assistance. Login credentials should be kept confidential by the player and should not be shared with another person.
Verification information
To help confirm identity, age, eligibility or account ownership, we may handle verification information and documents. Depending on the circumstances, this can include copies or details from identity documents, proof of address, information about the source or ownership of funds, and records of checks completed during the account relationship. Verification information is handled for account protection, anti-fraud measures, responsible operation of the service and compliance with applicable obligations.
Payment and transaction records
We may collect information about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment providers may process payment details on their own systems, and the information available to us may include payment method details, transaction references, amounts, dates and status information. Payment and transaction records help us process requests, reconcile accounts, investigate disputes, maintain security and meet record-keeping obligations.
Device, usage and cookie data
When a player uses the website, we may receive technical and usage information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, login times and interactions with website features. We may also use cookies and similar technologies to remember preferences, keep sessions working, understand website use, improve performance and support security.
Information provided through support
If a player contacts support, we may keep details of the enquiry, account information needed to investigate it, relevant correspondence and the outcome of the request. This helps us provide consistent assistance, confirm what has been discussed and identify recurring technical, account or service issues. Players should avoid sending unnecessary sensitive information in a message.
How we use and share personal information
Personal information is used for clear and legitimate operational purposes. We seek to use information only where it is reasonably necessary for the relevant purpose, where a player has provided consent, or where handling the information is required or permitted by applicable requirements. The purposes may include the following:
- Creating, maintaining and administering a player account.
- Processing deposits, withdrawals, transactions, gameplay activity and account requests.
- Confirming identity, age, eligibility and ownership of an account.
- Completing security, anti-fraud and other risk checks in general terms.
- Detecting unusual activity, misuse, attempted unauthorised access and other threats to the website or players.
- Providing customer support, responding to questions and resolving complaints or technical problems.
- Sending service messages about accounts, transactions, security, changes to services or this Privacy Policy.
- Sending promotional or marketing communications where permitted and, where required, where the player has given consent.
- Improving website functions, content, navigation, security and the overall player experience.
- Maintaining business, financial, technical, transaction and compliance records.
- Meeting legal, regulatory, court, law-enforcement or other official requirements that apply to the service.
A player may choose not to provide information requested during registration, verification or account use. However, some information is necessary to open or operate an account, process a transaction, complete security checks or provide particular services. If required information is not provided, some functions may be delayed, restricted or unavailable.
Sharing information with service providers
Personal information may be shared with service providers that help operate the website and casino services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information only for relevant business purposes and to apply appropriate safeguards.
Information may also be disclosed where necessary to protect players, the website, our rights or the integrity of gaming activity, or where disclosure is required or permitted by law. We do not treat personal information as something to be sold for unrelated purposes. If a service provider processes information in another country, handling may be subject to the privacy requirements and protections that apply in that location.
Marketing communications
Where permitted, we may use contact details and stated preferences to send information about promotions, features, services or other marketing material. Marketing messages will include an available way to stop receiving further promotional communications. Players can also contact support@legit99casino.wtf to withdraw consent to marketing. Stopping marketing communications does not prevent essential service messages about an account, security, transactions or important changes to the website.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. Some are needed for essential functions, including account access, session management, security and navigation. Other cookies may help us understand how the website is used, remember choices, measure performance or support relevant communications. The information collected through cookies may be combined with other technical or account information where this is appropriate and permitted.
Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect the operation, security or availability of some website features. Browser settings vary, so players should review the privacy and cookie controls available on their device. Where additional choices are made available on the website, those choices may also be used to manage non-essential technologies.
Security measures
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other protective technologies where suitable. Access to information is limited to people and service providers who need it for an authorised purpose.
No online service can be guaranteed to be completely secure. Players should use a strong, unique password, keep devices and software updated, avoid using shared devices for account access where possible, and contact support promptly if they suspect that an account or login detail has been compromised. Players should also check that they are using the correct website and should not disclose passwords or one-time security codes to another person.
Retention of information
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling, business records and legal obligations. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in an appropriate way.
Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law, even after an account has been closed. Other information may need to be retained for legitimate security, dispute or record-keeping purposes. After the relevant period, retained information will be handled in accordance with this Policy and applicable requirements.
Your privacy rights and how to contact us
Players may have rights in relation to the personal information we hold about them. These rights can depend on the type of information, the reason it is being used and the requirements that apply to the request. We will consider privacy requests fairly and may need to verify the identity of the person making a request before providing information or changing an account record. Identity checks help protect personal information from being disclosed to an unauthorised person.
Making a data request
To exercise a privacy right or ask a question about the handling of personal information, contact support@legit99casino.wtf. In your message, explain the request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary payment details or copies of identity documents unless they are specifically requested through an appropriate and secure process.
- Access: ask for confirmation about whether we hold personal information about you and request access to that information, subject to applicable exceptions.
- Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available under applicable requirements. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
- Withdrawing marketing consent: ask us to stop using your information for promotional or marketing communications. You can also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not stop essential account, security or transaction messages.
How requests are handled
We aim to respond to valid requests within a reasonable time. The response may explain what action has been taken, request further information, or explain why a request cannot be completed in full. For example, access or deletion may be limited where providing the information would affect another person’s privacy, compromise security checks, interfere with fraud prevention, or conflict with a requirement to retain records.
A request to delete information does not necessarily mean that an entire account can be removed immediately or that every record can be erased. Information needed to complete a transaction, investigate suspicious activity, respond to a dispute, protect the service or comply with a legal obligation may be retained. Where information cannot be deleted, we will seek to limit its use to the purpose for which it must be kept.
Changes to this Privacy Policy
This Privacy Policy may be updated when our services, information practices or applicable requirements change. The latest version will be made available on the website, with the updated date or other notice where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate acknowledgement of the revised Policy, subject to any consent that may be required.
If you have a privacy concern, believe that information has been handled incorrectly, or need help understanding this Policy, please contact support@legit99casino.wtf. We will review the concern and seek to provide a clear response.
